Reliable Support for Your Business Technology

At Hostedtel, we know your business depends on technology that works—every time. That’s why we provide comprehensive IT services designed to keep your systems running smoothly.

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Streamlined Support Ticketing System

Our support ticketing system is built to provide prompt and efficient resolution to all your IT-related issues. Whether you reach out by email, phone, or through our portal, your request is tracked and assigned to the right technician for fast turnaround and complete accountability. You’ll always know the status of your request—and our goal is to minimize downtime and maximize your peace of mind.

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Comprehensive IT Services

Our team of experienced technicians is ready to assist with all aspects of your technology environment, including:

• Hardware Installation & Upgrades – From desktops and laptops to servers and networking equipment.

• Software Troubleshooting & Support – Resolving errors, updates, and configuration issues quickly.

• Routine Maintenance – Proactive monitoring, patching, and performance optimization.

• Remote & On-Site Assistance – Support available wherever your team is working.

• IT Consulting & Strategy – Guidance to align your technology with business goals.

 

Thorough Documentation & Knowledge Management

We go beyond day-to-day support by maintaining detailed documentation of your IT environment, ensuring continuity and efficiency:

• Runbooks – Standardized procedures for critical systems and recurring tasks.

• Network Maps – Clear diagrams of your infrastructure for faster troubleshooting and planning.

• Secure Credential Storage – Centralized, encrypted access to passwords and sensitive information.

• Configuration Records & Change Logs – Tracking system changes for accountability and compliance.

This documentation not only reduces resolution times but also provides a foundation for regulatory compliance.

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Compliance Alignment

Strong IT documentation and processes are essential to meeting compliance standards. Our approach supports frameworks such as:

• HIPAA – Maintaining audit-ready records of IT systems that protect patient health information.

• NIST – Aligning with established security controls and risk management guidelines.

• CMMC – Documenting policies, access controls, and system configurations required for Department of Defense contractors.

By embedding compliance into your IT operations, we help you minimize risk, avoid costly penalties, and maintain eligibility for regulated contracts.

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